Business and IT strategy making
We transform the corporate IT knowledge, processes and tools into the engine of business success. We ensure harmonious cooperation between business and IT, and clearly define the IT contribution needed for business success. We provide support for the whole process of strategy making, and we also help in the development goals. In addition to strategy planning, we focus on operational planning and implementation with regard to the organization’s employees, processes and systems. We explore and analyze all the major problems and solutions.
We have two decades of experience in creating and implementing business and IT strategy. We have several customers in telecommunications, banking, insurance and government sectors as well.
Stratis is a proactive partner in executing digital business transformation programs. The first step of this program is to create a forward-looking digital strategy based on the analysis of the external and internal environment of the company, which enables the transformation of sales, customer service processes, practices and approaches of the company based on adaptive, revolutionary technologies. This contributes to the improvement of the flexibility among business and IT functions and agility in order to make organizational operations more efficient.
We at Stratis have a strong knowledge about the drivers of digital transformation, and an expertise among the internal operation of telecommunications, cloud services, information management and social media as well. Building on this knowledge our client are capable able to create a new digital business strategy for their company.
Building on Stratis’ process-based operational development service, an effective, reasonably automated business process can be established that utilizes the IT technology capabilities in ordet to achieve business-oriented operations.
We offer a process management methodology optimized for a given situation (leveling, modeling, documentation) with supporting IT solutions. Our consultants incorporate industry-specific international best practices and reference operating models into processes, while they put the new or modified processes into practice.
We have extensive industry-specific experience with a wide range of references. At Stratis, our work includes the whole process from the strategy building to system development, with extensive knowledge of methodology (eg BPMN, EPC) and related software tools (eg ARIS, Mega, Enterprise Architect). We deliver real value to our partners.
We live in the customer’s era. That company is successful, which provides the best customer experience and establishes the most intimate customer relationships. To achieve this, efficient marketing tools and a very detailed and deep customer understanding is needed based on the analysis of market and customer data. We tailor the marketing, sales and customer service processes, products and services to the customer’s life cycle.
Creating and measuring Customer Experience strategy is a mandatory element of corporate customer service. Creating the processes with regard to the business needs, the achievement of business goals becomes more effective. Evaluating, tracking and analyzing customer experience contributes to the efficiency, and we also offer market-leading products for implementation.
By utilizing massive amount of real user activity, we analyze processes and identify bugs and development areas. Prominent business indicators are used to measure customer satisfaction, client processes and activities, which are classed in a way to support the company’s goals, and we contribute to customer management development.
We have many years of customer service, customer relationship management process and system building, extensive process management, scrum and agile project management experience. We are well versed in collecting, analyzing and evaluating market and customer data, and we apply industry-leading products to measure customer experience. Based on these, we can develop new generation service management and customer “intimacy” processes. We have built up a wide spectrum of supplier relationships, which enables us to provide our customers complete solutions.